Tuesday, April 9, 2013
Lean Six Sigma in the Service IndustryWith Kyleen Gray, Director of Quality Assurance and Performance Improvement at Venture Behavioral Health
Registration is available at: www.apicsswmi.com
Registration Deadline is Thursday, April 4, 2013 at Noon
Location: Bronson Athletic Club6789 Elm Valley Drive, Kalamazoo
Schedule: 5:30 PM Hors d'oeuvres; 6:00 PM Speaker begins
Synopsis: Attendees will learn about the application of Six Sigma in the service industry. This session won’t be a rehash of the basics of Six Sigma, but will provide real world examples of Six Sigma use in service industries with an emphasis on health care. We will also get into 7 & 8 Sigma since in Healthcare, often times 6 sigma level are not good enough because you are dealing with people lives. Examples of the ROI calculations will be presented as well as discussion of the tools used and outcomes achieved.
Kyleen has worked both internally and as an external consultant primarily in the Healthcare and Healthcare manufacturing fields. Currently she is the Director of the Quality Assurance and Performance Improvement Department at Venture Behavioral Health. She has completed Black Belt Lean Six Sigma training.
Kyleen has completed her Masters in Industrial/Organizational Psychology throughWesternMichiganUniversity, with a focus in behavioral analysis performance improvement.
We hope you will join us for this interesting and informative presentation.